Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 1:00PM
  • Sun Closed
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INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 937-848-3834 or make an appointment online!


What Our Customers Are Saying

We have taken our vehicles to Muffler Brothers in Bellbrook, and in Franklin, and have always been taken care of well. Prices are very reasonable, and they don't try to add extra things they think should be done. I was particularly impressed on our most recent experience where we took our minivan in because the sliding door had come off the track, leaving the door slightly open. Friday afternoon they called us to let us know that they couldn't perform the repair. They had also seen that a thunderstorm was coming, and they have moved it inside so it wouldn't get wet. We were not able to pick it up until the next morning, and when we arrived they had it running to charge the battery since the light had run it down. They charged us nothing for this. My overall experience is that they really take good care of their customers.


-Ben S.

Best shop in the area! Quality work with quality technicians! Doug always gives the Best Prices in town!


-Patrick H.

Best garage I've ever used. They always find the simplest, least costly fix. A dealer spent all day troubleshooting an electrical issue, didn't find the problem, and told me not only that is have to bring my truck back, but that they would likely need multiple days to find the problem. Muffler Bros troubleshoot it and fixed in one day for less than the dealer charged for not even fixing it.


-Dale K.

Great service, worked up an estimate for insurance work, made sure everything was covered, and made the repairs in a timely fashion.


-Mark O.

Fast great service great sounding flowmaster put on.


-Jess H.

This is the only car repair shop that you can trust, plain and simple. They treat everyone with respect and do not try to up-sell anything. I can also attest (on my wife's behalf) that they don't take advantage of female customers.


-Douglas G.

Amazing customer service! Goes above and beyond to help their customers.


-Casey M.

I have never been so pleased with a car servicing before! They are so kind here and very prompt in getting you in and getting the job done right. I reccomend this place to everyone!


-Jane M.

Doug and the team are the BEST! They are honesr, hardworking, and not pushy,. JUST SERVICE WITH A SMILE!!!! They back the work they do. I will definitely call them the next time i need work done. A+++++++++


-KD G.

These guys are the BEST! Always 11/10 level service, so friendly, and great prices and work! Been going there for years, I HIGHLY recommend them! :)


-Ariella J.
  • ASE (Automotive Service Excellence)
  • Jasper
  • BBB (Better Business Bureau)
  • Car Care Aware
  • Call Us For Service: 937-848-3834